Out of Hours

Updated on 13th July 2012 at 10:35 am


Being ill is never fun, but you can end up feeling a hundred times worse if you cannot get any professional advice about your health problem.  If the injury or illness is life threatening or clearly cannot wait then dial 999 or go to A&E.

In other cases, A&E might not be the best option as there could be a long wait for a minor problem. Here is a quick checklist of other NHS services you can use.

Extended Hours Hubs

Need an evening or weekend appointment? TyneHealth (North Tyneside’s GP Federation) provides patients registered in North Tyneside with the opportunity to book appointments in local Extended Access GP Hubs.

The appointments are provided by local doctors and nurses who work in North Tyneside GP practices and have full access to your medical record. Appointments are currently being offered at the following locations:

Battle Hill Health Centre
Collingwood Health Group, [Hawkeys Lane, North Shields]
Northumberland Park (within Shiremoor Resource Centre)
Oxford Centre [Longbenton]
Priory Medical Group (Albion Road North Shields and Tynemouth branches)
Woodlands Park Health Centre [Wideopen]

You can make an appointment to see one of the following clinicians:

Advanced Nurse Practitioner (Who can sees minor injuries and ailments)
Practice Nurse
Healthcare Assistant

The Extended Access Hub operates:

Monday to Friday 16:00 – 20:00
Saturday 09:00 – 14:00
Sunday 09:00 – 13:00
Bank holidays 09:00 – 13:00

Appointments can be booked by contacting your own GP practice or via the TyneHealth Extended Access Hub number 0191 486 2195 when your GP surgery is closed.

Please note that opening times and services offered at different venues will vary. Please also note this this is not a Walk In service and that appointment times and availability may vary.  Patients will be given an appointment at the most convenient location for them.

NHS 111

NHS 111 is available 24 hours a day and can point you in the direction of the quickest and most appropriate help. Depending on the severity of the symptoms this may range from self-care, contacting a GP, going to hospital and, in some cases, NHS 111 calling the ambulance for you. NHS 111 provides advice on what to do, as well as giving you details of local services from late night pharmacists to emergency dentists.

For NHS 111 simply dial 111 on your telephone and calls are free.


Pharmacies are open longer hours than GP Surgeries and often offer bank holiday services. Pharmacists are qualified experts in the use of medicines and are happy to give advice on common symptoms and medicines. NHS Direct will be able to give you the opening hours of nearby pharmacies.

Medication without a Prescription

Under certain circumstances, pharmacies can even dispense certain medications (such as Paracetamol, Antihistamines or Head Lice Treatment) free of charge without a prescription to people who are exempt from prescription charges. Ask your pharmacist about the Self Care Project.


North Tyneside Urgent Treatment Centre

North Tyneside Urgent Treatment Centre is based at North Tyneside General Hospital and is GP led. You can book an appointment  24 hours a day, seven days a week via NHS 111. There is also walk-in access also available from 8am – midnight (after 11pm please call NHS 111 for advice).

It also has a full range of diagnostic testing, outpatient clinics covering a range of specialties, 24 wards as well as facilities for care of the elderly.

A&E 999

A&E’s are in place for cases such as:
-Broken Bones
-Severe blood loss
-Major Accident
-Breathing problems
-Abnormal Chest pains
-Severe blood loss

NHS 111