Passenger Transport Ambulance Bookings

Updated on 11th December 2014 at 9:25 am


From December 8th 2014 booking patient transport service will change

  • GP practices will no longer book patient transport services
  • ESR Medical will take on the role of booking a Patient Transport Service for patients requiring non-emergency transport
  • To make a transport booking, patients, their family members or their carers will need to dial 0191 650 0560, where they will be taken through the national eligibility criteria by an ERS call handler to ensure there is a medical need for transport
  • Once eligibility is confirmed, ERS will book your transport for your journey.