Patient Reference Group

Updated on 29th March 2014 at 1:37 pm

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Appleby Surgery is committed to providing the best possible service to all our patients. To assist us to listen to your views we have set up a virtual patient representation group so that you can have your say about the services that we provide. We will ask the members of the group some questions from time to time, such as what you think about our online access or the quality of the care you have received by our team.

If you would like to get involved in the decision making of the practice and receive regular updates on developments, please email our Practice Manager at les.miller@nhs.net and your email will be added to the distribution list.

Commonly asked questions:

Why are you asking patients for their contact details?

We would like to be able to contact patients occasionally to ask them questions about the practice and how well we are doing to identify areas for improvement.

Will my doctor see this information?

This information is purely to contact patients to ask them questions about the practice, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the practice they might see general feedback from patients.

Will the questions you ask me be medical or personal?

We will only ask general questions about the practice, such as short questionnaires.

Who else will be able to access my contact details?

Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

How often will you contact me?

Not very often… We aim to contact patients on a quarterly basis to give an update on practice developments and seek your views on the issues that matter to you.

What is a patient group/patient participation group?

This is a group of volunteer patients who are involved in making sure the practice provides the services our patients need.

Do I have to leave my contact details?

No, but if you change your mind, please let us know

What if I no longer wish to be on the contact list or if I leave the practice?

If you no longer wish to be contacted we will remove your email from the distribution list, patients who leave the practice will automatically be removed.

 Patient Participation Group Reports

Due to technical problems with our practice website, the Patient Participation Group Report for 2014 can be found through the link below.  Once this problem has been fixed we will upload all the previous documents.

Patient Reference Group Reports

Patinet Participation Group Minutes