Appointments can be made by calling at reception or telephoning during surgery opening hours. Registered patients can also book appointments online via this website. You can see any doctor at the practice, not just the one with whom you are registered.
Patients have a right to express a preference of practitioner and we would encourage you to stick with the usual doctor whenever possible, however, at times it may be necessary to see another member of the team. We would encourage you to stick with your usual doctor whenever possible and to follow through an illness with the same doctor.
If you require a home visit, please telephone between 8.30 and 10.30 in the morning whenever possible. The receptionist will ask for details of the problem – the doctors have asked them to do this in order to help in identifying the most urgent problems.
The doctors regard home visiting as a very important part of their work but respectfully ask that visits only be requested in emergency or if the patient is genuinely too ill to travel to the surgery. Time spent in cars is frustrating for the doctor and wasteful for other patients who also need to be seen.
If you have an urgent problem, please make this clear to the receptionist. To accommodate urgent requests it may be necessary to see a doctor other than the one usually seen. We aim to offer urgent appointments within 24 hours. The Doctor may call you back to clarify details and give advice. If your problem seems very urgent we will arrange to see you during or after the current session.
Patients may not always need to see a doctor to get the information, advice or opinion they need. This type of appointment would not be suitable for all consultations as the doctor would not be able to examine the patient.
Repeat prescriptions must be agreed between you and a Doctor during a face-to-face
consultation. Repeat Prescriptions can be ordered:
- via the practice website
- by signing repeat dispensing consent form
- by handing in a prescription counterfoil/order form at the reception desk
- by posting the signed counterfoil to the surgery
- by telephoning the surgery between 11am and 6pm
Please do not book an appointment with a doctor if only a repeat prescription is required.
If you include a stamped addressed envelope with the counterfoil we will post the prescription out to you, or you can ask one of the local Pharmacists to collect the prescription and deliver medication to your home. Please give 48 hours notice when ordering repeat prescriptions. A doctor will review your prescription on a regular basis and you may be asked to make an appointment to discuss your medication.
Interpreting services are available at the surgery, if you would like an interpreter to attend your consultation then please tell the receptionist when you book your appointment.